Refund policy

Return and refund policy

Thank you for shopping at Corpaw.

Our goal is to ensure your complete satisfaction with every purchase. We understand, however, that there may be occasions when you need to request a refund. Please read our policy carefully to understand how these situations are handled.

Return

At Corpaw, we strive to provide detailed descriptions and high-quality images of all our products to help you make informed purchasing decisions. Due to the nature of our business, we do not accept returns except in the case of damaged or incorrect items.

Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered:

• Please contact us within 15 calendar days of receiving the product.
• Email us at support@corpaw.co with detailed pictures of the damaged or incorrect   item, your order number, and any other relevant information.
• Upon receiving your email, we will review the case and contact you with the next steps. This may include a replacement of the product or, in some cases, a refund.

Process for Eligible Returns

For items eligible under our returns policy (damaged or incorrect items only):

• After our review and confirmation, we will inform you whether a return of the original product is required. If a return is necessary, further instructions will be provided.
• Replacement or refund decisions are at the discretion of Corpaw, depending on the specific circumstances of the return request.
• If a mistake was made on our end, we will cover the full cost of returning the product, ensuring the process is completely free for you.

Refunds

If your return is approved, a refund will be processed to your original method of payment. Please note, the time it takes for the refunded amount to reflect in your account may vary based on your card issuer's policies.

Contact Us

We're here to help with any questions or concerns regarding our Return and Refund Policy. Please do not hesitate to contact us at support@corpaw.co.